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Dettaglio pubblicazione

2019, Business Process Management Workshops. BPM 2019 International Workshops, Vienna, Austria, September 1–6, 2019, Revised Selected Papers, Pages 12-18 (volume: 362)

Research Challenges for Intelligent Robotic Process Automation (04b Atto di convegno in volume)

Agostinelli Simone, Marrella Andrea, Mecella Massimo

Robotic Process Automation (RPA) is a fast-emerging automation technology in the field of Artificial Intelligence that allows organizations to automate high volume routines. RPA tools are able to capture the execution of such routines previously performed by a human user on the interface of a computer system, and then emulate their enactment in place of the user. In this paper, after an in-depth experimentation of the RPA tools available in the market, we developed a classification framework to categorize them on the basis of some key dimensions. Then, starting from this analysis, we derived four research challenges necessary to inject intelligence into current RPA technology.
ISBN: 978-3-030-37452-5; 978-3-030-37453-2
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